Find the answer to your questions

FAQ

Discover the very essence of Atelier Walkley

We're more than just a skate company, we're a passionate community dedicated to creating unique experiences for everyone. Find quick and detailed answers about our company, our production process, our values, and more here.

The company

Who is Atelier Walkley?

Atelier Walkley is a skateboard and longboard manufacturing company based in Montreal. We specialize in creating custom boards using maple wood sourced from Quebec and Ontario. Our dedicated team designs and builds each board by hand in our Montreal facility.

How does Atelier Walkley encourage clients’ creativity?

At Atelier Walkley, we value our customers' creativity. We offer the ability to customize every detail of your board, from the graphic to the shape, to create a unique experience that reflects your personal style.

Products and Production

What types of boards do you offer?

We offer custom skateboards and longboards. You can customize the shape, size, graphics and other features of your board to perfectly fit your needs and style.

What type of wood do you use to make your boards?

We use maple wood from Quebec and Ontario to guarantee the quality and durability of our boards.

Will my boards have the exact same design as the one I chose online?

Due to the artisanal process of handcrafting our boards, especially those with a high level of detail, there may be variations in the final design. These differences reflect the unique nature of each board. We strive to faithfully reproduce the chosen design, but we encourage our customers to appreciate the uniqueness of their board, made possible by our artisanal approach.

Every board we make is truly unique. Variations can occur in the wood, artistic details, and other aspects of the manufacturing process. For highly detailed designs, this adds a layer of individuality to each board, making your product a truly original piece.

Safety in the sport of skateboarding

What are the recommended safety measures when skateboarding?

Safety is our priority. We always recommend wearing protective gear such as helmet, knee pads and elbow pads. It is also important to practice in designated areas and respect the rules of conduct.

Shipping

Where do you ship your boards?

We offer domestic and international shipping. Shipping costs vary depending on the destination. You can find more information during the ordering process on our website.

Do you offer free shipping?

Yes, we offer free shipping on all orders in Canada that total over $100. This applies to standard products. Please note that shipping charges may apply for orders below this threshold and for regions outside of Canada.

How does free shipping in Canada work for orders over $100?

When your order total reaches $100 or more, standard shipping within Canada is free. This offer is automatically applied during the checkout process for standard items. For special items or regions outside of Canada, shipping charges may apply.

What are the shipping costs for areas outside of Canada?

Shipping costs for orders to the United States or other international destinations may vary depending on the region. You can review the applicable shipping costs during the checkout process before completing your purchase. We strive to provide affordable and fast shipping options for all regions.

What are the delivery times for your products?

Delivery times vary depending on the product chosen. Production skateboards and already produced decks can be shipped in 2-3 business days. However, for decks with significant customizations, lead times may be longer.

What are the lead times for boards with custom changes?

Boards with custom changes may require longer lead times. Steps include receiving the raw material (1-2 weeks), pressing and creating the shape (1-2 weeks), and time dedicated to the custom design (1-2 weeks). In total, it can take 2-3 months to produce a complete custom board, depending on the level of customization requested.

What happens if a product is out of stock?

If a product is out of stock, you still have the option to place an order. However, longer lead times may be required, depending on the availability of raw materials. Typical lead times include receiving raw materials (1-2 weeks), pressing and creating the shape (1-2 weeks), and time spent on custom design (1-2 weeks).

Guarantees

How does the warranty cover design variations?

Our warranty covers the general quality and durability of our boards, but it does not necessarily extend to individual variations resulting from the artisanal process. However, if you have any specific concerns, please contact us, and we will do our best to find a solution that satisfies you.

What warranty do your boards come with?

We offer a limited warranty covering normal use of the board. Cosmetic defects and slight delamination resulting from excessive use are not included in the warranty.

What to do if delamination of more than 2 inches appears after a few uses?

If lamination of more than 2 inches appears after purchase and a few uses, please take pictures of the defect and send them to info@atelierwalkley.com. We will evaluate the product and make a decision accordingly. Your satisfaction and the quality of our products are our priority, and we will work with you to find a suitable solution.

We appreciate your understanding and cooperation regarding our warranty policy. If you have any further questions or concerns, please do not hesitate to contact us!

environmental involvement

unique designs

personalized experience